1. Introduction
QuantumLoopLabs LLC ("we," "our," or "us") operates the FieldTempo platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By accessing or using the Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, password, and organization details when you register.
- Billing Information: Payment card details are collected and processed securely by our payment processor, Stripe. We do not store full card numbers on our servers.
- Business Data: Client records, property information, job schedules, estimates, invoices, and team member details you enter into the Service.
- Photos: Photos you capture with your device camera or choose from your photo library to attach to jobs (for example, before-and-after photos). We access the camera and photos only when you choose to add a photo; these images are stored as part of your business data.
- Communications: Information you provide when you contact our support team.
2.2 Information Collected Automatically
- Log Data: IP address, browser type, operating system, referring URLs, pages visited, and access timestamps.
- Device Information: Device type, unique device identifiers, and mobile network information.
- Cookies: We use essential cookies for authentication and session management. We do not use third-party advertising cookies.
2.3 Location Information
If a team member's organization enables live location tracking, the FieldTempo mobile app collects the precise (GPS) locationof that team member's device — but only while they are clocked in to an active job. This includes collecting location in the background (while the app is minimized or the device is locked) for the duration of the job, so the business can keep seeing live progress even when the team member is not actively using their phone. On Android, background location collection runs as a foreground service with a persistent notification while it is active.
- When it is collected: Only while a team member is on an active shift/job that their organization is tracking. Location is not collected when they are off the clock, and collection stops as soon as the job ends or they clock out.
- Why we collect it:To show a team member's employer their live location and route progress during active jobs (dispatch, ETAs, and route optimization), and to associate completed work with where it was performed. We do not use location data for advertising, and we do not build advertising profiles from it.
- Who it is shared with:Location is shared only with the team member's own organization (its owners, admins, and dispatchers) within the Service, and with our infrastructure providers solely to operate the Service. We do not sell location data or share it with third parties for their own purposes.
- Your control:Collecting location requires you to grant your device's location permission, which you can decline or revoke at any time in your device settings (doing so disables the live-tracking features). Organization owners can turn live location tracking off for their entire account.
3. How We Use Your Information
- To provide, operate, and maintain the Service.
- To provide live location, dispatch, ETAs, and route optimization for field team members during active jobs, when enabled by their organization (see Section 2.3).
- To process transactions and send billing-related communications.
- To send administrative notifications such as security alerts and support messages.
- To respond to your inquiries and provide customer support.
- To monitor and analyze usage trends to improve the Service.
- To detect, prevent, and address fraud, abuse, or technical issues.
- To comply with legal obligations.
4. How We Share Your Information
We do not sell your personal information. We may share information in the following circumstances:
- Within Your Organization: Business data you enter, and — when live location tracking is enabled — the location of team members during active jobs, is visible to other authorized members of your organization (such as owners, admins, and dispatchers) according to their role and permissions.
- Service Providers: We share data with third-party vendors who assist in operating the Service (e.g., Stripe for payments, Supabase for authentication and database hosting, email delivery providers). These providers are contractually obligated to protect your data.
- Legal Requirements: We may disclose information if required by law, regulation, legal process, or government request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
- With Your Consent: We may share information with your explicit consent for purposes not described in this policy.
4a. SMS/Text Messaging
Businesses that use FieldTempo may send text messages to their own customers through the Service — including appointment and job reminders, “on the way” notifications, invoice and payment-link messages, service follow-ups and review requests, and two-way replies to customer questions. Customers provide consent to receive these messages by giving their phone number and agreeing to be texted (when booking a service, when a business adds them as a customer, or by texting a keyword such as START).
- No sharing of mobile information: Mobile phone numbers and SMS consent are used solely to deliver messages between a business and its customers. We do not sell, rent, or share mobile opt-in information or phone numbers with third parties or affiliates for their own marketing or promotional purposes. Numbers are shared only with our messaging provider (Twilio) strictly to transmit the messages you request.
- Message frequency: Message frequency varies based on your interactions with a business (for example, per scheduled job, invoice, or reply). You will not receive a fixed number of messages.
- Message and data rates: Message and data rates may apply, depending on your mobile carrier and plan.
- Opting out: You can opt out at any time by replying STOP to any message; reply START to opt back in, or HELP for assistance. Opting out stops further messages from the business you replied to.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. If you cancel your subscription, your data remains accessible for 30 days after cancellation. After that period, we will delete or anonymize your data, unless we are required to retain it for legal or regulatory purposes.
6. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit (TLS/SSL) and at rest.
- Secure cloud infrastructure with regular backups.
- Access controls and authentication mechanisms.
- Regular security assessments and monitoring.
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Portability: Request a machine-readable copy of your data.
- Objection: Object to processing of your data in certain circumstances.
To exercise any of these rights, please contact us at support@quantumlooplabs.com.
8. Third-Party Services
Our Service integrates with third-party services including Stripe (payment processing), Supabase (authentication), and QuickBooks (accounting). Each of these services has its own privacy policy governing the use of your information. We encourage you to review their respective policies.
9. Children's Privacy
The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: support@quantumlooplabs.com
